Introduction
At AXI-ONIS ENTERPRISES, customer satisfaction is important to us. We are committed to providing high-quality leather products and ensuring a positive shopping experience. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be requested and processed.
Eligibility for Refunds
Customers may be eligible for a refund if a product is received in a damaged condition, is significantly different from the product ordered, or contains a manufacturing defect. Refund requests must be submitted within a reasonable period after delivery and must comply with the requirements outlined in this policy.
Return Conditions
To qualify for a refund or exchange, products must be returned in their original condition, unused, unworn, and with all original packaging, tags, and accessories intact. Items showing signs of use, damage caused by the customer, or alterations may not be eligible for a refund.
Non-Refundable Items
Certain products may not be eligible for refunds or returns. These include customized or personalized leather products, special-order items, clearance products, gift cards, and any item specifically marked as non-refundable at the time of purchase.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with details of the issue and supporting photographs where applicable. Upon verification, we may offer a replacement, exchange, store credit, or full refund depending on the circumstances.
Incorrect Orders
In the event that you receive a product different from what was ordered, please notify us promptly. We will review the issue and take appropriate action to ensure that the correct product is provided or that a suitable resolution is reached.
Refund Request Process
Customers requesting a refund should contact our support team with their order details, reason for the request, and any relevant evidence. Once the request is received, it will be reviewed, and customers will be informed of the outcome within a reasonable timeframe.
Inspection and Approval
Returned products may be inspected upon receipt to verify their condition and eligibility for a refund. Approval of refunds is subject to compliance with this policy and confirmation that the product meets the return requirements.
Refund Method
Approved refunds will generally be processed using the original payment method used for the purchase. Where this is not possible, an alternative refund method may be arranged at our discretion. Processing times may vary depending on financial institutions and payment providers.
Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or a product received in damaged condition. Customers may be responsible for return shipping costs unless otherwise agreed.
Exchanges
Where appropriate, customers may request an exchange instead of a refund. Exchanges are subject to product availability and may be offered for items of equal value or through another mutually agreed arrangement.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped or delivered, cancellation may no longer be possible, and the return process outlined in this policy may apply instead.
Fraud Prevention
AXI-ONIS ENTERPRISES reserves the right to refuse refund requests that appear fraudulent, abusive, or inconsistent with this policy. We may request additional information to verify claims before processing refunds.
Policy Updates
We reserve the right to modify or update this Refund Policy at any time to reflect changes in our business operations, legal requirements, or customer service practices. Any updates will be posted on our website and become effective immediately upon publication.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us.
AXI-ONIS ENTERPRISES
Email: order@axi-onisenterprises.com
Address: 334 Borno Way, Yaba, Lagos, Nigeria.